DeveloperWeek Management 2024 + AI DevSummit 2024 (+ DW Europe/LATAM 2024)

Ankur Rawal, Zenduty, CTO

Incident Postmortems have been around for a while, but we've seen them being ignored by even experienced tech teams - forced to focus on the plethora of tasks in their to-do rather than diving deep into a problem that's been 'fixed' already. Postmortems not only help teams resolve and prevent recurring incidents, but also give back some of the bandwidth to the engineering teams who would otherwise find themselves engaged in similar or incrementally worse incidents repeatedly.

Modern engineering leaders DO recognise that root-cause analyses are necessary in fast paced development cycles, but fail to get their teams to stick to a thorough postmortem culture.

This talk will help listeners gauge the value their team members can get out of postmortems, how they can write better postmortems answering important questions, how they can make RCA processes intuitive, blameless and actionable — with a sprinkle of sports references and how SREs and athletes are more alike than you'd think.